Incident Response
Prepare for and respond to cybersecurity incidents with expert guidance. From tabletop exercises to active breach response and forensic investigation.
Key Capabilities
- Incident response plan development
- Tabletop exercises and simulations
- Active breach response (24/7 availability)
- Digital forensics and investigation
- Root cause analysis
- Post-incident reviews and lessons learned
- Cyber insurance coordination
- Crisis communications support
Overview
When a security incident occurs, every minute counts. The difference between a contained incident and a catastrophic breach often comes down to preparation and the speed of your response. Our incident response team has handled everything from ransomware attacks to nation-state intrusions. We bring calm, methodical expertise to chaotic situations—helping you contain threats, preserve evidence, and recover operations while minimizing business impact. But the best incident response starts before an incident happens. Our preparedness services help you build response capabilities, test them through realistic exercises, and ensure your team knows exactly what to do when the alarm sounds. We help you prepare for the incidents you hope never happen—and respond effectively when they do.
What We Deliver
Tangible outcomes and deliverables from our engagement.
Incident Response Plan
Comprehensive IR plan with roles, procedures, and communication templates.
Response Playbooks
Specific procedures for common incident types (ransomware, BEC, data breach, etc.).
Tabletop Exercise Report
Findings and recommendations from simulated incident scenarios.
Forensic Investigation Report
Detailed analysis of incident timeline, attack vectors, and affected systems.
Root Cause Analysis
Identification of underlying vulnerabilities and control gaps.
Post-Incident Improvement Plan
Prioritized recommendations to prevent similar incidents and improve response.
Our Process
A proven methodology that delivers results.
Preparation
Develop IR plans, establish communication channels, and define roles and escalation procedures.
Detection & Analysis
Identify incident scope, affected systems, and initial impact assessment.
Containment
Isolate affected systems, prevent lateral movement, and stop ongoing damage.
Eradication
Remove threat actors, malware, and unauthorized access from environment.
Recovery
Restore systems and operations, validate security, and monitor for recurrence.
Lessons Learned
Document findings, update procedures, and implement improvements to prevent future incidents.
Ideal For
- Organizations without dedicated incident response capabilities
- Companies that need to test and validate IR plans
- Businesses experiencing an active security incident
- Organizations with cyber insurance requiring IR plans
- Companies in regulated industries (healthcare, financial)
- Any organization that handles sensitive data
What to expect
Three engagement shapes most clients pick from. We scope and fixed-bid before signature — no open-ended T&M.
IR Plan Development
3–4 week fixed-bidClinics, healthcare-tech firms, and SMBs that have no documented IR plan, an outdated plan, or a plan that has never been tested. Common trigger: cyber-insurance renewal asking for IR plan attestation, or a recent peer-organization breach.
Build an IR plan + playbooks aligned with NIST SP 800-61 Rev. 2 and SANS PICERL. HIPAA-covered entities receive integrated Breach Rule notification workflow (§164.404–414).
Included
- Incident classification taxonomy and severity definitions
- 5+ playbooks for top scenarios (ransomware, BEC, data exfil, lost device, vendor breach)
- Roles and responsibilities matrix (RACI)
- Communication templates (legal, regulatory, patient, media)
- Tabletop exercise to validate the plan before sign-off
Not included (scoped separately)
- Active incident response (Emergency Response below)
- 24×7 monitoring (refer-out to MDR partner)
IR Retainer
12-month minimum · annual renewalOrganizations that want a senior responder on retainer with a guaranteed response SLA — typically those with elevated regulatory exposure or material reliance on a single technology stack (EHR, payment processor, claims clearinghouse).
Senior-level IR availability with named SLA, quarterly plan updates, two tabletop exercises per year, and priority access during an active incident at retainer rates.
Included
- 4-hour response SLA for declared incidents
- Quarterly IR plan updates (driven by threat landscape and your environment changes)
- 2 tabletop exercises per year (executive + technical)
- Priority hourly rate during active incidents
- Annual lessons-learned review and plan revision
Emergency Response
Hourly · immediate engagementActive incidents — confirmed or suspected breach, ransomware in progress, BEC fraud, or HIPAA Breach Rule notification countdown started.
Senior responder mobilized on the same business day. Coordinated containment, evidence preservation, regulatory-counsel coordination, and post-incident reporting. Forensics partner engaged where deep technical analysis is required.
Included
- Same-business-day mobilization
- Coordinated containment and evidence preservation
- Regulatory and legal counsel coordination
- Post-incident written report suitable for OCR / insurance / board
- Optional 30-day post-incident retainer for follow-on work
Not included (scoped separately)
- Deep digital forensics (partner-delivered, marked up)
- Ransom negotiation (partner-delivered, ethics review case-by-case)
Each engagement is fixed-bid against a written scope. We publish methodology, not pricing — every quote is custom to your environment, regulated obligations, and timeline.
Get a custom quoteNot sure which shape fits? Take the 2-minute assessment — eight questions, intent-tailored next step, no calendar required.
Take the assessmentFrameworks & Standards
Tools & Technologies
Related Services
Often paired with this service for comprehensive security coverage.
Further reading
In-depth analysis on the topics this service covers.
Book a 30-min discovery call
Tell us about your environment and the outcome you need. No slide decks, no sales pressure — just a conversation about whether incident response is the right next step.
Ready to Get Started?
Let's discuss how our incident response services can help protect and strengthen your organization.